Personal time management skills are essential for professional success in any workplace.
Those able to successfully implement time management strategies are able to control their
workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress
declines and personal productivity soars! These highly effective individuals are able to focus on
the tasks with the greatest impact on them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial
strategies. Your participants will be given a skill set that includes personal motivation, delegation
skills, organization tools, and crisis management. We’ll cover all this and more during this
workshop.
- Teacher: Admin User
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at
work, we are often expected to be a functional part of a performing team. Having a strong team
will benefit any organization and will lead to more successes than not.
The Teamwork and Team Building workshop will encourage participants to explore the different
aspects of a team, as well as ways that they can become a top-notch team performer. Your
participants will be given the details and concepts of what makes up a team, and what factors
into being a successful team and team member.
- Teacher: Admin User
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize
the positive stress and to minimize the negative stress. Your participants will be shown how
stress can be positive and negative, and we’ll look at the Triple A approach that will form the
basis of this workshop.
The Stress Management workshop will give participants a two-option method for addressing any
stressful situation, as well as a toolbox of personal skills, including using routines, relaxation
techniques, and a stress log system. They will also understand what lifestyle elements they can
change to reduce stress.
- Teacher: Admin User
Emotional intelligence describes the ability to understand one’s own feelings. It also provides
great insight into how emotion influences motivation and behavior. The concepts of Emotional
Intelligence have been around since the early 20th century, but the term was first introduced by
Wayne Payne in 1985.
With our Emotional Intelligence workshop your participants will gain a better understanding of
self-management and self-awareness. This in turn will give them better insight and control over
their actions and emotions. With a greater understanding of emotions your participants will
experience a positive impact on their professional and personal lives.
- Teacher: Admin User
Customer support used to mean a face-to-face conversation with a customer, or a phone call.
Today, technology has changed how we approach customer support. It now encompasses the
internet, websites, webchats, and even smart phone apps. The customer experience begins
long before the purchase is made.
With our Customer Support workshop, your participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities to their
advantage.
- Teacher: Admin User