Program Objectives:

•  Understand what communication is
•  Identify ways that communication can happen
•  Identify barriers to communication & how to overcome them
•  Develop verbal, Para verbal & Nonverbal communication skills
•  Listen actively and effectively
•  Ask good questions
•  Use appreciative inquiry as a communication tool
•  Adeptly converse and network with others
•  Use “I” messages
•  Define & practice self-management, self-awareness, self-regulation, self-motivation, and empathy
•  Understand, use & manage your emotions
•  Identify the benefits of emotional intelligence
•  Relate emotional intelligence to the workplace
•  Establish common ground with others