OBJECTIVES: 

·       Define the term “occurrence”.

·       Know the importance of incidents reporting.

·       Know how to use the essential quality tools.

·       Differentiate between preventive actions and corrective actions.

·       Reflect your knowledge on your organization.

·       Define Risk Management

·       Differentiate between Hazards and risks.

·       Acknowledge risk assessment steps.

·       Be familiar with the Quality tools used like fish bone, Pareto charts, risk register.

·       Be able to take the appropriate action plan and to use the most suitable control measures.

·       Being able to Perform risk assessment in your organization.

·       Annual review and assessment of the risks