معلومات المقرر

Elevate your customer service skills with this comprehensive course. Learn to overcome objections effectively, identify points of interest, and master the art of closing sales. Understand the variations of negotiations, from basic types to key phases, and acquire the skills for successful outcomes. Discover how to apply negotiation techniques to solve everyday problems. Recognize the impact of your attitude on customer service and learn to identify and meet customers’ needs. Build goodwill through in-person and telephone customer interactions and develop strategies for dealing with challenging customers. Take away the principle of one hundred percent responsibility for exceptional customer service.